Privacy Policy

About This Policy

Beyond Profit Coaching is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the collection and use of your personal information as described in this policy.

Who We Are

Business name: Beyond Profit Coaching

Operator: Dianna Davies

Location: Australia

Email: hello@beyondprofitcoaching.com.au

References to “we”, “us”, or “our” throughout this policy refer to Beyond Profit Coaching and its operator, Dianna Davies.

Information We Collect

We collect personal information that is necessary for the operation of our business and the delivery of our services. This may include:

Contact and identification information

• Your name
• Email address
• Phone number (if provided)
• Business name

Business and financial information

• Monthly or annual revenue range
• General information about your business structure, offers, and financial situation
• Information shared during coaching sessions or calls

Payment information

• Payment details are processed securely through our third-party payment provider. We do not store credit card or banking information on our systems.

Website usage data

• IP address, browser type, and pages visited (collected via cookies and analytics tools)
• Referring website or source

How We Collect Information

We collect personal information in the following ways:

• Contact forms: When you submit an enquiry through our website
• TidyCal bookings: When you book a call through our scheduling tool
• Email correspondence: When you contact us directly
• Coaching sessions: Information shared during the course of our working relationship
• Invoicing and payments: When you engage our services and payment is processed
• Website analytics: Automatically, through cookies and analytics tools, when you visit our website

Where it is reasonable and practicable to do so, we collect personal information directly from you. We will not collect your personal information from a third party without your knowledge unless this is permitted or required by law.

Why We Collect Information

We collect and use personal information for the following purposes:

• To respond to enquiries and assess whether our services are a suitable fit
• To deliver coaching and advisory services you have engaged us for
• To schedule and manage appointments and calls
• To process payments and manage billing
• To communicate with you about your engagement, including updates and session follow-ups
• To send relevant information about our services, where you have consented to receive it
• To improve our website and services based on usage data
• To comply with applicable laws and regulations

We will not use or disclose your personal information for any purpose that is not listed above without your consent, unless required or authorised by law.

How We Store and Protect Your Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification, or disclosure.

Personal information is stored in:

• Secure cloud-based platforms (including email, scheduling software, and document storage)
• Password-protected devices and accounts with appropriate access controls

When personal information is no longer needed for the purpose for which it was collected and is not required to be retained by law, we will take reasonable steps to delete or de-identify it securely.

While we take reasonable precautions to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of data transmitted to or from our website.

Disclosure to Third Parties

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your personal information with trusted third-party service providers who assist us in operating our business, including:

• TidyCal — appointment scheduling
• Payment processors — for secure processing of payments
• Email service providers — for communication and correspondence
• Website analytics providers — such as Google Analytics, for understanding website usage
• Accounting and bookkeeping software — for financial record keeping

These providers are required to handle your information only for the purposes we have specified and in accordance with our instructions and applicable privacy laws.

We may also disclose personal information where we are required to do so by law, or in connection with legal proceedings, or to protect the rights, property, or safety of Beyond Profit Coaching, its clients, or others.

Overseas Disclosure

Some of the third-party service providers we use may store or process data outside of Australia, including in the United States. These providers include TidyCal and Google (Analytics).

Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure the recipient handles your information in accordance with the Australian Privacy Principles.

By using our website and services, you consent to the possible transfer of your personal information to overseas recipients for the purposes described in this policy.

Cookies and Website Analytics

Our website uses cookies and similar tracking technologies to improve your experience and help us understand how the site is used.

Cookies are small files stored on your device. We use them for:

• Understanding how visitors use and navigate our website
• Improving website performance and content
• Remembering preferences and settings

We use Google Analytics to collect aggregate, anonymised data about website usage. This data does not identify you personally. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Most web browsers allow you to control cookies through their settings. Disabling cookies may affect the functionality of certain parts of our website.

Marketing Communications

We may send you email communications about our services, insights, or updates where you have opted in to receive them, or where we have an existing client relationship with you and the communication is directly relevant to services we have provided.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly at hello@beyondprofitcoaching.com.au.

We comply with the Spam Act 2003 (Cth) in all electronic communications.

Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of personal information that is inaccurate, out of date, incomplete, or misleading
• Request deletion of your personal information, subject to our legal obligations to retain certain records
• Withdraw consent to the use of your information for marketing purposes at any time
• Make a complaint about how we have handled your personal information

To exercise any of these rights, please contact us at hello@beyondprofitcoaching.com.au. We will respond to all requests within a reasonable timeframe and in any case within 30 days.

There is no charge for making an access or correction request. We may decline a request where we are required or authorised by law to do so, and will explain our reasons if this is the case.

Complaints

If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles or this policy, we encourage you to contact us first so we can attempt to resolve the matter directly.

To make a complaint, please contact us at hello@beyondprofitcoaching.com.au.

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If we are unable to resolve your complaint to your satisfaction, you may refer it to the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch.